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    開源自動(dòng)外呼系統(tǒng)-goautodial越來越厲害了

    2020-03-12 13:51:54   作者:james.zhu   來源:Asterisk開源派   評(píng)論:0  點(diǎn)擊:


      五年前一直配合goautodial這個(gè)項(xiàng)目做了一點(diǎn)工作,后期因?yàn)槠渌脑驔]有繼續(xù)配合它們進(jìn)一步的開發(fā)。今天,一個(gè)開發(fā)人員聯(lián)系我,我才發(fā)現(xiàn)這個(gè)開源項(xiàng)目目前發(fā)展的越來越強(qiáng)大了,集成了kammailio,集成了CRM,支持了預(yù)撥號(hào),ISO安裝,命令行配置。基本上就是一個(gè)多渠道的完整外呼產(chǎn)品了。goautodial已經(jīng)發(fā)布了4.0版本。用戶可以下載,接入SIPtrunk/網(wǎng)關(guān)/E1語(yǔ)音板卡,完全可以實(shí)現(xiàn)自動(dòng)外呼的系統(tǒng)。
      使用的技術(shù)包括:
    • Bootstrap 3
    • WebRTC
    • JSSIP
    • HTML5
    • JQuery
    • Asterisk
    • Vicidial
    • Kamailio
    • CreamyCRM
    • OSticket
    • Live Helper Chat
      支持的功能:
      Call Management
    • Dedicated Direct Calling User Extensions
    • Personal Voicemail & Team VoiceMail
    • Outbound Calls - Manual, Preview, Auto and Predictive
    • Inbound calls - Automated Call Distribution (ACD)
    • Blended calls (Inbound, Outbound)
    • Scheduled callbacks (Manual & Auto)
    • 3-way Conference and Call Transfers
    • Interactive voice response (IVR) with Campaign/Queue
    • Broadcast and Survey Dialing
      Campaign Management
    • Multi-Lead List per Campaign
    • Agents Allocated Simultaneously Multiple Campaigns
    • Campaign Defined Scripts
    • Custom Caller ID - Campaign Specific
    • Custom Call Statuses and Call Dispositions
    • Dynamic Area Code Caller ID
    • Hotkeys for quick hangup and call dispositions
    • Filter Leads (Dynamically Exclude Numbers from Lists)
      Compliance
     
    • US, UK and Australia telemarketing compliance
    • Drop timer with safe-harbor message for FTC compliance
      Call Recording & Voice Log Storage
    • Full Call Recordings or on-demand
    • Option to Store Call Recordings on your own FTP server
      Lead Management
    • Upload and download of customer lists
    • Leads Filtering
    • Leads Recycle
    • Internal DNC and Blacklist
    • Leads Timezone Restrictions
      Supervisor Management
    • Real-time Dashboard
    • Listen-in, Barge-in & Whisper
    • Force Log-out
    • Reports and Analytics
      Team Management
    • Multi-Group, Multi-Campaign Assignments
    • Skill-Rating based Agent priority routing
    • Support Remote and Mobile Workers
      安裝截圖:




      下載鏈接:https://goautodial.org/projects/goautodialce
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