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開源自動外呼系統(tǒng)-goautodial越來越厲害了

2020-03-12 13:51:54   作者:james.zhu   來源:Asterisk開源派   評論:0  點(diǎn)擊:


  五年前一直配合goautodial這個項(xiàng)目做了一點(diǎn)工作,后期因?yàn)槠渌脑驔]有繼續(xù)配合它們進(jìn)一步的開發(fā)。今天,一個開發(fā)人員聯(lián)系我,我才發(fā)現(xiàn)這個開源項(xiàng)目目前發(fā)展的越來越強(qiáng)大了,集成了kammailio,集成了CRM,支持了預(yù)撥號,ISO安裝,命令行配置。基本上就是一個多渠道的完整外呼產(chǎn)品了。goautodial已經(jīng)發(fā)布了4.0版本。用戶可以下載,接入SIPtrunk/網(wǎng)關(guān)/E1語音板卡,完全可以實(shí)現(xiàn)自動外呼的系統(tǒng)。
  使用的技術(shù)包括:
  • Bootstrap 3
  • WebRTC
  • JSSIP
  • HTML5
  • JQuery
  • Asterisk
  • Vicidial
  • Kamailio
  • CreamyCRM
  • OSticket
  • Live Helper Chat
  支持的功能:
  Call Management
  • Dedicated Direct Calling User Extensions
  • Personal Voicemail & Team VoiceMail
  • Outbound Calls - Manual, Preview, Auto and Predictive
  • Inbound calls - Automated Call Distribution (ACD)
  • Blended calls (Inbound, Outbound)
  • Scheduled callbacks (Manual & Auto)
  • 3-way Conference and Call Transfers
  • Interactive voice response (IVR) with Campaign/Queue
  • Broadcast and Survey Dialing
  Campaign Management
  • Multi-Lead List per Campaign
  • Agents Allocated Simultaneously Multiple Campaigns
  • Campaign Defined Scripts
  • Custom Caller ID - Campaign Specific
  • Custom Call Statuses and Call Dispositions
  • Dynamic Area Code Caller ID
  • Hotkeys for quick hangup and call dispositions
  • Filter Leads (Dynamically Exclude Numbers from Lists)
  Compliance
 
  • US, UK and Australia telemarketing compliance
  • Drop timer with safe-harbor message for FTC compliance
  Call Recording & Voice Log Storage
  • Full Call Recordings or on-demand
  • Option to Store Call Recordings on your own FTP server
  Lead Management
  • Upload and download of customer lists
  • Leads Filtering
  • Leads Recycle
  • Internal DNC and Blacklist
  • Leads Timezone Restrictions
  Supervisor Management
  • Real-time Dashboard
  • Listen-in, Barge-in & Whisper
  • Force Log-out
  • Reports and Analytics
  Team Management
  • Multi-Group, Multi-Campaign Assignments
  • Skill-Rating based Agent priority routing
  • Support Remote and Mobile Workers
  安裝截圖:




  下載鏈接:https://goautodial.org/projects/goautodialce
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