演講預(yù)告:達(dá)到國際最佳呼叫中心之路

　　客戶服務(wù)審計(jì)有限公司聯(lián)合創(chuàng)始人 Deepak Selvaratnam 將出席由中國工業(yè)和信息化部指導(dǎo)，中國電子商會(huì)和江蘇省淮安市政府主辦，CTI論壇承辦“國際呼叫中心峰會(huì)暨第八屆中國最佳呼叫中心頒獎(jiǎng)典禮” 活動(dòng)，并發(fā)表主題演講《達(dá)到國際最佳呼叫中心之路》。

 Deepak is the cofounder of Customer Services Audit Limited and developer of the Snapshotz Online web based tool for customer services.

With over 20 years of experience in managing single, mixed and multi site contact centres including outsourcers he also has the experience of employing the Snapshotz tool across every type of industry vertical where contact centres are found.

Deepak has an MBA ( Col ), Diploma from the Chartered institute of Marketing UK , is a certified project management professional PMP (USA) and has certifications in Shipping, Loss Prevention, Insurance and Risk Management.