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    基于A(yíng)sterisk和TTS/ASR語(yǔ)音識別配置示例

    2019-06-13 10:16:22   作者:james.zhu   來(lái)源:Asterisk開(kāi)源派   評論:0  點(diǎn)擊:


      智能客服的開(kāi)發(fā)基于A(yíng)SR和TTS的處理是一個(gè)非常關(guān)鍵的技術(shù)點(diǎn)。通過(guò)軟交換平臺直接和一些大公司的ASR和TTS接口進(jìn)行交互,通過(guò)媒體服務(wù)器的撥號規則的處理,可以實(shí)現智能客服,或者自動(dòng)撥號功能。
      以下是筆者看到的一個(gè)比較完整的示例,此示例支持了Asterisk,google ASR/TTS API接口。通過(guò)API調用返回的結果來(lái)實(shí)現呼叫的處理。現在和大家分享一下具體的處理流程:
      首先,我們一下基于Google的語(yǔ)音識別的處理。首先需要安裝依賴(lài)支持包:
      然后把speech-recog.agi的AGI文件拷貝到 /var/lib/asterisk/agi-bin/
      拷貝進(jìn)去以后,處理執行權限,保證agi那個(gè)正常工作。此agi配置文件配置了API接口的調用機制。
      使用語(yǔ)法:
      agi(speech-recog.agi,[lang],[timeout],[intkey],[NOBEEP])
      通過(guò)撥號規則的AGI接口調用語(yǔ)音識別和TTS數據:
      imple speech recognition
      exten => 1234,1,Answer()
      exten => 1234,n,agi(speech-recog.agi,en-US) //
      exten => 1234,n,Verbose(1,The text you just said is: ${utterance})
      exten => 1234,n,Verbose(1,The probability to be right is: ${confidence})
      exten => 1234,n,Hangup()
      ;;Speech recognition demo:
      exten => 1235,1,Answer()
      exten => 1235,n,agi(googletts.agi,"Say something in English, when done press the pound key.",en)
      exten => 1235,n(record),agi(speech-recog.agi,en-US)
      exten => 1235,n,Verbose(1,Script returned: ${confidence} , ${utterance})
      ;Check the probability of a successful recognition:
      exten => 1235,n(success),GotoIf($["${confidence}" > "0.8"]?playback:retry)
      ;Playback the text:
      exten => 1235,n(playback),agi(googletts.agi,"The text you just said was…",en)
      exten => 1235,n,agi(googletts.agi,"${utterance}",en)
      exten => 1235,n,goto(end)
      ;Retry in case speech recognition wasn't successful:
      exten => 1235,n(retry),agi(googletts.agi,"Can you please repeat more clearly?",en)
      exten => 1235,n,goto(record)
      exten => 1235,n(fail),agi(googletts.agi,"Failed to get speech data.",en)
      exten => 1235,n(end),Hangup()
      ;;Voice dialing example
      exten => 1236,1,Answer()
      exten => 1236,n,agi(googletts.agi,"Please say the number you want to dial.",en)
      exten => 1236,n(record),agi(speech-recog.agi,en-US)
      exten => 1236,n,GotoIf($["${confidence}" > "0.8"]?success:retry)
      exten => 1236,n(success),goto(${utterance},1)
      exten => 1236,n(retry),agi(googletts.agi,"Can you please repeat?",en)
      exten => 1236,n,goto(record)
      以上是ASR的接口調用,用戶(hù)也可以使用TTS調用方式。當然,首先需要創(chuàng )建一個(gè)tts.agi 文件,拷貝此文件到agi默認路徑,執行權限設置,保證其可執行。
      使用語(yǔ)法:
      agi(googletts.agi,text,[language],[intkey])
      TTS和asterisk的測試示例:
      GoogleTTS Demo
      exten => 1234,1,Answer()
      ;;Play mesage in English:
      exten => 1234,n,agi(googletts.agi,"This is a simple google text to speech test in english.",en)
      ;;Play message in Spanish:
      exten => 1234,n,agi(googletts.agi,"Esta es una simple prueba en espa?ol.",es)
      ;;Play message in Greek:
      exten => 1234,n,agi(googletts.agi,"Αυτ? ε?ναι ?να απλ? τ?στ στα ελληνικ?.",el)
      ;;Play message in Japanese:
      exten => 1234,n,agi(googletts.agi,"これは、日本の簡(jiǎn)単なテストです。良い一日を。",ja)
      ;;Play message in simplified Chinese:
      exten => 1234,n,agi(googletts.agi,"這是一個(gè)簡(jiǎn)單的測試,在中國。有一個(gè)愉快的一天。",zh-CN)
      ;A simple dynamic IVR using GoogleTTS
      [my_ivr]
      exten => s,1,Answer()
      exten => s,n,Set(TIMEOUT(digit)=5)
      exten => s,n,agi(googletts.agi,"Welcome to my small interactive voice response menu.",en)
      ;;Wait for digit:
      exten => s,n(start),agi(googletts.agi,"Please dial a digit.",en,any)
      exten => s,n,WaitExten()
      ;;PLayback the name of the digit and wait for another one:
      exten => _X,1,agi(googletts.agi,"You just pressed ${EXTEN}. Try another one please.",en,any)
      exten => _X,n,WaitExten()
      exten => i,1,agi(googletts.agi,"Invalid extension.",en)
      exten => i,n,goto(s,start)
      exten => t,1,agi(googletts.agi,"Request timed out.",en)
      exten => t,n,goto(s,start)
      exten => h,1,Hangup()
      以上示例是一個(gè)國外開(kāi)發(fā)人員的開(kāi)源代碼分享,筆者沒(méi)有測試,因為訪(fǎng)問(wèn)Google還是有很多不方便的地方。開(kāi)發(fā)人員也提供了語(yǔ)音合成的接口,支持微軟的翻譯工具來(lái)實(shí)現,讀者可以進(jìn)一步研究。讀者可以根據ASR和TTS的接口給的大概思路,利用我們國內的ASR和TTS廠(chǎng)家(例如,百度,科大訊飛等)的API接口進(jìn)行調整來(lái)實(shí)現ASR/TTS/IVR的流程處理。
      參考資料以及源代碼下載:
      http://zaf.github.io/asterisk-speech-recog/
    【免責聲明】本文僅代表作者本人觀(guān)點(diǎn),與CTI論壇無(wú)關(guān)。CTI論壇對文中陳述、觀(guān)點(diǎn)判斷保持中立,不對所包含內容的準確性、可靠性或完整性提供任何明示或暗示的保證。請讀者僅作參考,并請自行承擔全部責任。

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