首頁(yè)>>廠(chǎng)商>>軟件開(kāi)發(fā)商>>Verint

[英文]Frost銀行實(shí)施Impact360金融零售服務(wù)解決方案
Frost Bank to Implement Impact 360 for Retail Financial Services Solution from Verint

2011/01/21

Branch Banking Workforce Management Solution to Help Provide Consistent, Quality Customer Experiences, While Enhancing Service and Resource Management

Verint® Systems Inc. (NASDAQ: VRNT) today announced that Frost Bank will implement its Impact 360® for Retail Financial Services™ solution. The bank will deploy the workforce management software specifically designed for retail bank branches to help optimize resource allocation to meet customer demand and provide a consistent, high-quality in-branch customer experience.

Frost Bank, a subsidiary of Cullen/Frost Bankers, Inc., is one of the largest commercial banks headquartered in the state of Texas, with total assets of $17.7 billion and more than 110 financial service centers statewide. Frost is dedicated to making banking easier for its customers, and as such has placed an emphasis on prioritizing service delivery and the customer experience. With the October 2010 purchase of Impact 360 for Retail Financial Services from Verint Witness Actionable Solutions®, the bank found a solution that could help it achieve its customer service goals, and manage resources and operations more efficiently.

Impact 360 will provide Frost with a holistic approach and solution set for managing its branch workforce. The solution provides robust functionality uniquely designed for banking environments, automating the ability to forecast customer volumes, create strategic plans for allocating resources, and empower branch leaders to produce optimal staff schedules.

“Frost Bank chose Verint’s Impact 360 solution for its intuitive, easy to use scheduler. Our financial center managers will benefit from producing schedules that more accurately match customer traffic in less time and effort,” explains Raquel Cardenas, senior vice president of consumer banking administration, Frost. “We are also looking forward to using the strategic planner to help us determine our optimal full-time/part-time/peak-time mix and for long-term budgeting and resource planning.”

“We are delighted to welcome Frost to the Verint family as it furthers its workforce optimization focus. Its selection of Verint underscores the growing number of financial service organizations that are turning to our Impact 360 solutions to help improve in-branch customer experiences, while effectively managing and maximizing internal resources both within and outside the branch,” adds Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “As a leading, global provider of branch and enterprise workforce optimization solutions, Verint is committed to delivering solutions that help organizations of all sizes maintain their competitive edge, manage operational costs, and advance their customer relationships.”

CTI論壇報道


相關(guān)閱讀:
Verint Impact 360錄音解決方案 2011-01-20
Verint Impact 360質(zhì)檢評分解決方案 2011-01-18
Verint Impact 360呼叫中心電子培訓解決方案 2011-01-18
美國金融服務(wù)公司近萬(wàn)座席呼叫中心采用Impact360 2011-01-10
西門(mén)子選擇Verint企業(yè)人力資源優(yōu)化解決方案 2011-01-07

熱點(diǎn)專(zhuān)題:  呼叫中心    運營(yíng)管理專(zhuān)欄
分類(lèi)信息:  運營(yíng)管理_與_呼叫中心  運營(yíng)管理_與_國外動(dòng)態(tài)  運營(yíng)管理_與_銀行  運營(yíng)管理_與_系統建設技術(shù)
 亚洲精品网站在线观看不卡无广告,国产a不卡片精品免费观看,欧美亚洲一区二区三区在线,国产一区二区三区日韩 阿坝县| 法库县| 东乡族自治县| 南江县| 余江县| 连城县| 阳泉市| 霍山县| 马山县| 开封县| 滕州市| 定陶县| 德兴市| 海兴县| 罗定市| 五常市| 林州市| 桦南县| 霞浦县| 湾仔区| 海兴县| 正镶白旗| 义乌市| 清流县| 女性| 海兴县| 卢湾区| 宣威市| 正宁县| 衡南县| 淳安县| 沂源县| 泸定县| 穆棱市| 衡东县| 普兰县| 台北县| 墨竹工卡县| 邵东县| 沈丘县| 松溪县| http://444 http://444 http://444 http://444 http://444 http://444