[英文]NICE位列Gartner聯(lián)絡(luò)中心勞動(dòng)力資源優(yōu)化領(lǐng)導(dǎo)者象限
2010/11/01
the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security, today announced that it has been positioned by Gartner, Inc. in the Leaders Quadrant of the October 2010 “Magic Quadrant for Workforce Optimization” report.[1]Gartner defines Leaders as companies that “provide functionally broad and deep WFO software solutions that can be deployed and supported globally. These solutions are suitable for all sizes and complexities of enterprises, and have broad industry coverage. Revenue is strong, and new references are readily available.”
The Gartner report states that “Interest in contact center workforce optimization (WFO) is increasing as organizations are drawn to the associated value proposition.” Furthermore, ”the ability for a WFO solution to improve operational efficiency and at the same time drive interaction effectiveness is a key "win win" for contact centers under pressure to deliver a positive customer experience and potentially increase revenues, without relaxing efficiency goals.”
As defined by Gartner, “contact center WFO combines technologies from several previously siloed functional domains to provide incremental business value. Key functional domains include Workforce Management (WFM, call recording and Quality Management (QM), coaching and e-learning, performance management, and interaction analytics.”
The report evaluated NICE for “completeness of vision,” which is based in part on market understanding and innovation. NICE was also evaluated for its “ability to execute,” based in part on the product and service functionality and customer experience. Furthermore, Gartner’s evaluation placed additional emphasis “on the degree of integration and workflow across the product/service functional domains,” which was “essential for inclusion within the quadrant.”
Benny Einhorn, Chief Marketing Officer at NICE, said, "We are pleased to be acknowledged as a Leader. We believe that this is a testament to the unique value add we provide organizations in extracting intent from customer interactions, deriving key business insights, and delivering a powerful impact on performance. Furthermore, we see this as a validation of our strategy to provide packaged business solutions that address specific, key issues such as customer loyalty and retention. It is also a reflection of NICE’s extensive understanding of our customers’ needs, as we continue to deliver a broad offering. This includes high-end solutions as well as enterprise-grade products for the SMB market, a variety of deployment options including on-premise and hosted. It also includes advanced capabilities such as real-time performance optimization, while delivering the benefits of the latest technologies such as cloud computing.”
CTI論壇報(bào)道
相關(guān)閱讀:
亚洲精品网站在线观看不卡无广告,国产a不卡片精品免费观看,欧美亚洲一区二区三区在线,国产一区二区三区日韩
潞西市|
西乌|
资中县|
武穴市|
墨竹工卡县|
万州区|
仁布县|
宁化县|
北海市|
陈巴尔虎旗|
湟源县|
东台市|
绥棱县|
阿拉尔市|
香河县|
崇仁县|
兴海县|
荥阳市|
米林县|
简阳市|
河池市|
年辖：市辖区|
盐池县|
榆林市|
新龙县|
扶沟县|
南召县|
句容市|
黄梅县|
县级市|
太原市|
齐河县|
浦东新区|
高台县|
五台县|
油尖旺区|
伊金霍洛旗|
伊金霍洛旗|
广饶县|
牙克石市|
阿拉善左旗|
http://444
http://444
http://444
http://444
http://444
http://444