Analyst firm Frost & Sullivan presented Verint its distinguished 2010 “North American Contact Center Agent Performance Optimization (APO) Company of the Year” honor. In receiving this distinction, the company was recognized for outstanding achievement and superior performance in leadership, technological innovation, customer service and strategic product development. Earlier in the year, Verint also was named by the firm as its 2010 “North American IP Surveillance Software Company of the Year.” These dual honors across Verint’s enterprise workforce optimization (WFO) and security intelligence businesses reinforce the company’s actionable intelligence vision and focus on business solutions that help companies perform more effectively.
Verint also was recognized with high scores in analyst firm DMG Consulting’s recent 2010-2011 Speech Analytics Product and Market Report. The research—which incorporated direct customer feedback on the features, functionality and implementation of Verint’s software—reports the company as having the highest published rating, a 4.66 out of 5, in the categories of ease-of-use, feature set, accuracy and business relevancy of results. The firm’s research also reflects perfect scores for the software’s ability to discover/surface unknown issues, and for customer satisfaction ratings in the areas of training, workshops and professional services.
Further 2010 award highlights for Verint’s Customer Interaction Analytics™, Impact 360 Desktop and Process Analytics™, and workforce management and recording software include:
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