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[英文]Verint Impact360和思科新客戶(hù)合作套件集成
Industry-Leading Verint Solutions to Interoperate with Cisco's New Customer Collaboration Suite

2011/02/10

Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization™ suite will interoperate with the latest Customer Collaboration applications from Cisco—including Cisco MediaSense network-based recording; Cisco SocialMiner for proactive social media management; and Cisco Finesse, the company’s new agent desktop.

Verint’s Impact 360 solutions, such as its Impact 360 Quality Monitoring™ and Verint Customer Interaction Analytics™, deliver highly scalable recording and analysis of the interactions that take place between companies and their customers. The combination of Cisco infrastructure and Verint’s software and services allows organizations to gain valuable insights into caller issues, guide customer service agents toward timely first-contact resolution, improve staff productivity and increase customer satisfaction.

Verint has a long-standing relationship with Cisco as an active Cisco Developer Network partner and has worked closely with Cisco deploying innovative workforce optimization (WFO) applications to joint customers around the world for over a decade.

“Verint was an early pioneer leading the way in the deployment of workforce optimization solutions and the recording of customer interactions using Internet Protocol (IP). Today, thousands of customers across the globe benefit from their use of Verint technology on Cisco platforms,” says John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

CTI論壇報道


相關(guān)閱讀:
美國醫療保健公司實(shí)施Impact 360運營(yíng)管理套件 2011-01-31
[英文]歐迪辦公實(shí)施Verint企業(yè)人力資源優(yōu)化軟件 2011-01-25
[英文]Frost銀行實(shí)施Impact360金融零售服務(wù)解決方案 2011-01-21
Verint Impact 360錄音解決方案 2011-01-20
Verint Impact 360呼叫中心電子培訓解決方案 2011-01-18

熱點(diǎn)專(zhuān)題:  呼叫中心    運營(yíng)管理專(zhuān)欄   統一通信
分類(lèi)信息:  運營(yíng)管理_與_呼叫中心  運營(yíng)管理_與_國外動(dòng)態(tài)  運營(yíng)管理_與_系統建設技術(shù)  呼叫中心_與_國外動(dòng)態(tài)
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