[英文]Convergys獲評(píng)“最佳呼叫中心IVR解決方案供應(yīng)商”
Convergys "Best Call Center IVR Provider" in Brazil for Fifth Consecutive Year

2010/12/07

CTI論壇(ctiforum)12月7日消息（記者楊佳林）：Convergys Corporation, a global leader in relationship management, announced today that for the fifth consecutive year, it took home the Best Call Center IVR Provider award at Brazil’s CONAREC – The National Congress of Company-Customer Relations. The conference, presented by Consumidor Moderno (Modern Consumer) magazine and Brazilian publishing concern Grupo Padrão and held in São Paulo, is the premier client-customer relationship event in Latin America.

The Congress selected Convergys’ IVR solution for this honor based on a survey of the IVR user market in Brazil. Convergys’ IVR solution is part of Convergys’ innovative Intelligent Interaction Solutions portfolio, which includes voice self-service and real-time decisioning solutions to help drive increased customer loyalty, deliver intuitive and personalized interactions, manage customer credits, and facilitate bill collections.

“We thank the Congress for honoring Convergys with this award, which recognizes the vital role our advanced customer care technology plays in helping our clients worldwide build and sustain lasting and profitable customer relationships throughout the customer relationship lifecycle” said Renato Ciuchini, Vice President of Latin America Technology Sales and Solutions for Convergys.

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost effectiveness.

CTI論壇報(bào)道

[英文]Convergys與Cox更新長(zhǎng)期計(jì)費(fèi)與客服合約 2010-11-15

[英文]Convergys助納米比亞MTC提升客戶體驗(yàn) 2010-11-11

[英文]Convergys在哥斯達(dá)黎加開放第三個(gè)聯(lián)絡(luò)中心 2010-10-19

[英文]Orange Austria使用Convergys Smart BSS 2010-10-18

熱點(diǎn)專題: 呼叫中心語(yǔ)音合成TTS 語(yǔ)音識(shí)別ASR
分類信息: 呼叫中心_與_語(yǔ)音應(yīng)用呼叫中心_與_國(guó)外動(dòng)態(tài) 呼叫中心_與_國(guó)外動(dòng)態(tài)
博野县| 琼海市| 福安市| 临泽县| 永城市| 玉门市| 昭通市| 博罗县| 黄山市| 新营市| 外汇| 晴隆县| 扶绥县| 游戏| 屏山县| 财经| 普陀区| 洛浦县| 涟源市| 平昌县| 阆中市| 河南省| 昭觉县| 什邡市| 靖边县| 成安县| 普定县| 凭祥市| 太康县| 临安市| 瑞昌市| 闽侯县| 闽清县| 乐亭县| 阳原县| 奉节县| 永泰县| 双峰县| 永宁县| 莱州市| 明星|