首頁(yè)>>廠(chǎng)商>>呼叫中心外包服務(wù)商>>Convergys

[英文]Convergys助納米比亞MTC提升客戶(hù)體驗
Convergys to Help Namibia’s MTC Enhance Customer Experience

2010/11/11

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that longstanding client MTC, Namibia’s leading cellular operator with 1.5 million subscribers, will take delivery of two solutions from the Convergys Intelligent Interactions suite.

MTC sought customer retention and loyalty solutions that would scale to its growing needs while driving revenue growth. Convergys’ Intelligent Loyalty Solution, based on Convergys Dynamic Decisioning Solution, will help enable MTC offer a new range of flexible and loyalty-enhancing offers to its pre- and postpaid users. MTC will also use Convergys Intelligent Self-Service to handle functions such as payments or account enquiries on a new Intervoice [R] Voice Portal Platform. Convergys will provide three years of maintenance on the solutions.

“While MTC has long been the leading mobile provider in Namibia, with increased competition, we will need both speed and flexibility to launch loyalty-driving offers to retain our market share,” said MTC Managing Director Miguel Geraldes. “Convergys Intelligent Loyalty Solution gives us the dynamic ability to target our pre- and postpaid subscribers with attractive offers that will help us retain our number one position in our market. Intervoice Voice Portal, from the Intelligent Self-Service portfolio will help us improve our customer self-care channels.”

“MTC is an excellent example of a wireless company focused on offering optimum customer experience and care to drive high levels of retention. Convergys’ solutions will help MTC provide the appealing offers that drive subscriber loyalty, enhance the customer experience, and promote high levels of customer satisfaction,” said Jim Goetz, Convergys CIO and General Manager, Global Technology Solutions. Convergys understands how to help our clients retain subscribers and supports MTC’s aim to remain the number one provider in Namibia.”

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost reduction.

CTI論壇報道


相關(guān)閱讀:
[英文]Convergys在哥斯達黎加開(kāi)放第三個(gè)聯(lián)絡(luò )中心 2010-10-19
[英文]Orange Austria使用Convergys Smart BSS 2010-10-18
Convergys發(fā)布“中國客戶(hù)體驗計分卡研究”成果 2010-09-16
Convergys：呼叫中心將更加“智能化” 2010-09-13
調查稱(chēng)電信類(lèi)客服滿(mǎn)意度高 短信將成溝通新方式 2010-09-08

熱點(diǎn)專(zhuān)題:  呼叫中心    運營(yíng)管理專(zhuān)欄
分類(lèi)信息:  運營(yíng)管理_與_呼叫中心  運營(yíng)管理_與_國外動(dòng)態(tài)  運營(yíng)管理_與_移動(dòng)  呼叫中心_與_國外動(dòng)態(tài)
 亚洲精品网站在线观看不卡无广告,国产a不卡片精品免费观看,欧美亚洲一区二区三区在线,国产一区二区三区日韩 桂东县| 贵港市| 伊川县| 新疆| 黑河市| 手游| 大足县| 平遥县| 浏阳市| 新疆| 南投县| 砚山县| 阿克| 阿城市| 长岭县| 集贤县| 高邑县| 博白县| 绥化市| 天峨县| 阆中市| 遂昌县| 格尔木市| 平度市| 正蓝旗| 武鸣县| 武陟县| 平谷区| 北流市| 淳化县| 乌审旗| 潮州市| 运城市| 翁牛特旗| 横峰县| 湖口县| 望城县| 从化市| 水城县| 洪泽县| 光山县| http://444 http://444 http://444 http://444 http://444 http://444