[英文]Teleperformance囊括Frost&Sullivan獎項
Teleperformance Wows Frost & Sullivan, Sweeps Awards
2011/01/10
Based on its “thorough analysis of the challenges, drivers, and trends in the contact center outsourcing market,” Frost & Sullivan (News - Alert) officials say, the company has presented Teleperformance (News - Alert) with multiple leadership awards for customer service, market share and competitive strategy innovation.
“Frost & Sullivan's Awards are not easy to garner,” says Jeff Frigstad, global director for Best Practices. “For a single company like Teleperformance to be recognized multiple times within a single year from all around the world represents an industry first,” he added.
Customer care outsourcing is a subset within the broader business process outsourcing industry. Enterprises contract outsourcing service providers to manage inbound and outbound customer interactions for customer care, sales and marketing, technical support and help desk inquiries.
As Frigstad says, the recovering economy “poses a significant challenge, with the vast majority of outsourcers reporting a general reduction in inbound call volumes from their key clients. This forces down revenues and puts considerable pressure on margins and profits.”
In late 2010 TMC (News - Alert) had the news that Teleperformance announced the launch of Teleperformance Desktop 3.5, the newest version of the core application framework for many of Teleperformance's suite of communication tools, and the power behind Teleperformance's HomeBase (Work-at-Home-Agent) and Contact Center on Demand (CCoD).
Teleperformance Desktop supplies a targeted communication system consisting of both client and server applications which, company officials said at the time, when combined with business workflow processes, create a secure contact center messaging tool that increases customer satisfaction.
The latest version provides enhanced stability to the core parts of Desktop, increasing contact center effectiveness and productivity, company officials said: “Most significant is the security enhancements for the work-at-home environment. Using proprietary technology, Teleperformance Desktop 3.5 provides continuous video feeds of agent workstations. Built-in cameras pan, tilt and zoom to continually verify work and agent identity.”
CTI論壇報道
相關(guān)閱讀:
亚洲精品网站在线观看不卡无广告,国产a不卡片精品免费观看,欧美亚洲一区二区三区在线,国产一区二区三区日韩
凯里市|
巫溪县|
英山县|
丰原市|
吉首市|
措美县|
侯马市|
潮州市|
杂多县|
育儿|
宁河县|
青田县|
安平县|
柏乡县|
科尔|
吴川市|
绍兴县|
胶州市|
五峰|
班玛县|
隆尧县|
宜春市|
东方市|
福建省|
中山市|
桐梓县|
米泉市|
辽阳县|
郸城县|
晴隆县|
桂东县|
淳化县|
喀什市|
哈密市|
孟连|
瓦房店市|
鄂伦春自治旗|
金湖县|
包头市|
华亭县|
禹州市|
http://444
http://444
http://444
http://444
http://444
http://444