科勝通軟件技術(shù)（上海）有限公司 誠聘
發(fā)布日期：2005年06月03日
有效期：30天
科勝通軟件（Concerto Software）是全球知名的客戶聯(lián)絡(luò)中心解決方案提供商，是全球呼叫中心領(lǐng)域呼入和呼出技術(shù)發(fā)明者，在過去一年，通過一系列并購，科勝通軟件不僅業(yè)務(wù)不斷增長，產(chǎn)品和解決方案范圍也得到了顯著的擴展。為了給中國客戶提供更及時周到的服務(wù)，科勝通軟件技術(shù)（上海）有限公司，特誠聘以下技術(shù)人員，我們將為您提供具有競爭力的年薪、全面的認證培訓(xùn)和富有挑戰(zhàn)的發(fā)展空間。
POSITION: Concerto Solution Consultant
CITY: Beijing, Shanghai, Guangzhou and Hong Kong
REPORTS TO: Regional Account Executive and Technical Service Manager
KEY OBJECTIVE
Provide technical and functional technical Pre-sales
and Post-sales support to prospective customers and partners while
ensuring customer satisfaction with minimal supervision. Design
and validate Concerto CIM (Customer Interaction Management) solutions,
including advanced product concepts, customer business relevance
and future product direction. Effectively present, communicate
and demonstrate Concerto CIM solution to the customer. Maintain
expertise in the latest product offerings, including competitive
strengths and weaknesses.
SPECIFIC RESPONSIBILITIES
- artner with Account Executive by providing the necessary support
to compete effectively with key competitors
- Develop, present and demonstrate Concerto CIM solutions to
prospective customers based on detailed customer requirements.
- Understand the dependencies on other Concerto and 3rd party
components to develop complete solutions for customers
- Support the development of customer workshops, pilots and proof-of-concepts
- Be the recognised subject matter expert for CIM solutions,
learn and maintain product knowledge and transfer knowledge to
internal Account Executive and other relevant Concerto communities
- Provide necessary input into RFP's
- As an integral member of the sales team, contribute in detailed
qualification of opportunities, formulation of strategies and
technical approaches, plans for presales campaigns
- As an integral member of the technical support team -project
implementation at customer site
RELEVANT TRAINING & EXPERIENCE
Essential Non-Product:
- 5-10 years of relevant experience or equivalent combination
of education and experience
- Successful Solution Consultant experience, selling and positioning
Contact Center solutions
- Excellent depth in subject matter area Concerto CIM
- Excellent presentation and communication skills both written
and oral, ability to communicate at all levels
- Self-motivator with the ability to work independently (as required)
- Very good project planning and time management skills
- Strong leadership and mentoring skills
- Degree level qualification or equivalent
- English Language Fluency
- Chinese Language Fluency: Mandarin (except HK), Cantonese (HK
only)
Essential Product Specific:
- Implementation experience in Call Center solutions
- Experience with Concerto products - EnsemblePro, Spectrum and
POS
Desirable:
- Call Center technical experience - pre-sales and post-sales
KEY RELATIONSHIPS
Internal
Industry Sales and Solution Teams
Regional Product Leaders
External
Customers and Partners
聯(lián)系方式（只接受郵件或信件）：
郵件地址：Michelle.jiang@concerto.com
郵寄地址：（請注明應(yīng)聘）
科勝通軟件北京辦事處
北京東長安街1號東方廣場西二辦公樓6層
郵編：100738
科勝通軟件技術(shù)（上海）有限公司
上海市盧灣區(qū)淮海中路300號香港新世界大廈2402室
郵編：200021
|
