2009中國最佳呼叫中心入圍、獲獎企業(yè)：康佳集團呼叫中心

2009/10/15

康佳集團股份有限公司呼叫中心
康佳集團呼叫中心

　　 康佳集團全球呼叫中心位于安徽滁州經(jīng)濟開(kāi)發(fā)區，所在地安徽省滁州市是一座發(fā)展迅速的新興工貿旅游城市，山青水秀，資源豐富，交通便捷，區位優(yōu)越。

　　 康佳集團全球呼叫中心是康佳集團重要的戰略功能部門(mén)，是康佳集團對外服務(wù)的窗口。其整合了原有分散于全國各地的客戶(hù)服務(wù)電話(huà)中心，并以五大生產(chǎn)基地、40多個(gè)分公司、180多個(gè)服務(wù)站、3000多家維修網(wǎng)點(diǎn)、數千名技術(shù)工程師作為強有力的后臺，采取分布式營(yíng)運、集中式管理，隨時(shí)提供全方位、全過(guò)程、全時(shí)段的無(wú)憂(yōu)服務(wù)。

　　 康佳集團全球呼叫中心現有員工近300人，占地2000平方米，累計投資2000余萬(wàn)，采用先進(jìn)的電信級通訊技術(shù)平臺，規劃座席500個(gè)，是目前國內業(yè)界最大呼叫中心平臺！并設有異地災備中心，運用專(zhuān)業(yè)、嚴謹、科學(xué)的工作流程，秉承康佳“用心創(chuàng )造感動(dòng)、專(zhuān)業(yè)鑄造卓越”的服務(wù)理念，推行“大拇指”服務(wù)工程，集中受理客戶(hù)服務(wù)需求，統一協(xié)調全國服務(wù)站點(diǎn)、產(chǎn)品生產(chǎn)銷(xiāo)售以及管理部門(mén)，為康佳客戶(hù)提供7*24小時(shí)不間斷、高質(zhì)量和高效率的“一站式”服務(wù)。

　　 康佳集團全球呼叫中心依托康佳先進(jìn)、科學(xué)的管理理念及資源，貫徹落實(shí)“價(jià)值經(jīng)營(yíng)”策略，對內承接康佳全線(xiàn)產(chǎn)品的售后及咨詢(xún)等服務(wù)及產(chǎn)品直銷(xiāo)與支持工作，對外將提供自營(yíng)或受托管理呼叫中心業(yè)務(wù)，以及有償售后服務(wù)、技術(shù)咨詢(xún)、軟件開(kāi)發(fā)、電子商務(wù)等業(yè)務(wù)。
世紀康佳，價(jià)值同享。面對未來(lái)，康佳集團全球呼叫中心全體員工將繼續堅持“價(jià)值經(jīng)營(yíng)”策略，高舉“創(chuàng )造卓越康佳、成就你我夢(mèng)想”的文化大旗，超越自我、進(jìn)取高遠，向著(zhù)打造世界級中國企業(yè)，提供業(yè)界一流服務(wù)的目標邁進(jìn)。

發(fā)展歷程回顧：

　　 2007年6月康佳集團在集團兩位副總裁的帶領(lǐng)下考察了滁州，并在市領(lǐng)導及兄弟單位的支持下，綜合考慮各種因素選址落戶(hù)滁州。

　　 2007年12月在滁州經(jīng)濟開(kāi)發(fā)區開(kāi)始試運營(yíng)業(yè)。

　　 2008年7月15日，康佳集團呼叫中心揭牌儀式在深舉行，這標志著(zhù)康佳斥資千萬(wàn)打造的呼叫中心在奧運前夕正式啟用。

Konka call center is located in Anhui Province，the Economic Development Zone Chuzhou. Rich resources and convenient transportation made Chuzhou become a rapidly emerging industry and trade tourist city，。

Konka call center is a important strategy function of Konka. It is the window of Konka for external services. It integrate the call center in here be scattered in coast to coast.As a strong background，there are five major production bases, more than 40 branch offices, more than 180 service stations, more than 3,000 repair outlets, thousands of skilled engineers. Adopt a distributed operation, centralized management, and stands ready to provide all-round, the whole process, at all times of worry-free service.

Konka call center, there are nearly 300 employees, covers an area of 2000 square meters, total investment of more than 2,000 million. The use of advanced communications technology platform, carrier-grade, planning seats 500,is the largest call center in China, currently. And there are remote Disaster Recovery Center, the workflow to our use of is professional, rigorous, scientific. Take orders the service concept " delighting you by heart, professional casting excellence" of konka, implementation the service engineering named “Thumb”, concentration accepted the services need of our customer, national Service Site for unified and coordinated, product sales and management departments, give the service to Konka customers for 7 * 24-hour, high-quality and high efficient "one-stop" services.

Konka call center holds advanced ideas of management as well as advanced resources, and carries out the “Value Management” strategy. On the one hand, Konka call center carries on the supporting works for after service, technology consultation and product sales; on the other hand, it provides self-support and outsourced employees, as well as paid services in the areas of after service, technology consultation, software development, e-business, etc.
In the future, Konka call center and its staffs will keep work hard, provide first class services to all the customers, and make Konka to be a world-class corporation.

The history of Konka call center

In June 2007, two vice-presidents of Konka Corporation reviewed the conditions and resources of Chuzhou, and chose to address the call center in Chuzhou at last.
In December 2007, Konka call center was pre-operated in Chuzhou economic development zone.

On 15th July 2008, the open ceremony of Konka call center was celebrated in Shenzhen, and this indicated that Konka call center was putted into formal use before 2008 Olympic Games.