2009中國最佳呼叫中心入圍、獲獎企業(yè)：廣州誠伯信息有限公司

2009/10/15

廣州誠伯信息有限公司
Guangzhou Channelbeyond Customer Care Co., Ltd.

　　成立于1997年的廣州誠伯信息有限公司（或稱(chēng)“誠伯公司”、“誠伯”）是國內較早提供專(zhuān)業(yè)外包式呼叫中心服務(wù)的企業(yè)。立足于“為客戶(hù)提供更加優(yōu)質(zhì)的服務(wù)，以創(chuàng )造更大價(jià)值”的宗旨，誠伯公司在過(guò)去十年多的時(shí)間不斷完善其技術(shù)設備，創(chuàng )新解決方案、優(yōu)化管理流程以及建設更受員工推崇的企業(yè)文化，使我們的業(yè)務(wù)不斷發(fā)展進(jìn)步。

　　 在不斷前進(jìn)的過(guò)程中，誠伯公司的產(chǎn)品結構已由單一的呼入熱線(xiàn)咨詢(xún)類(lèi)業(yè)務(wù)擴大到呼入銷(xiāo)售類(lèi)、呼出關(guān)懷和電話(huà)營(yíng)銷(xiāo)類(lèi)。配合不斷更新的技術(shù)和設備以及穩步提升的優(yōu)異的服務(wù)品質(zhì)，使我們贏(yíng)得了多個(gè)國內、外知名的企業(yè)成為我們長(cháng)期合作的客戶(hù)，我們的服務(wù)范圍已從廣東擴展到全中國、東南亞、澳洲以及美洲。

　　 誠伯公司除電話(huà)處理這一主營(yíng)業(yè)務(wù)外，我們還提供與呼叫中心運營(yíng)相關(guān)的周邊業(yè)務(wù)，如人力資源租賃（勞務(wù)外派）、呼叫中心運營(yíng)提升顧問(wèn)計劃、呼叫中心運營(yíng)前期和進(jìn)步培訓計劃、呼叫中心系統方案設計、呼叫中心系統集成和建設、呼叫中心場(chǎng)地布局設計等等。以誠伯公司多年大規模呼叫中心運營(yíng)的經(jīng)驗，我們能為客戶(hù)提供更加之適合客戶(hù)需求的解決方案，我們更愿意將我們累積的知識和運營(yíng)經(jīng)驗與呼叫中心行業(yè)分享，共同促進(jìn)整個(gè)呼叫中心產(chǎn)業(yè)的發(fā)展和進(jìn)步。

　　 “唯有專(zhuān)一才能專(zhuān)業(yè)”，誠伯無(wú)論在過(guò)去還是在未來(lái)都一如既往潛心于呼叫中心行業(yè)的運營(yíng)和發(fā)展，并將創(chuàng )造更加優(yōu)異的服務(wù)品質(zhì)和為客戶(hù)創(chuàng )造更大價(jià)值作為己任。秉承“服務(wù)以誠、行業(yè)之伯”價(jià)值觀(guān)，我們將不斷進(jìn)取。

　　 選擇誠伯，選擇成功！

Founded in 1997, Guangzhou Channelbeyond (CB) Customer Care Co., Ltd. is a pioneer professional customer service provider in call center outsourcing industry. Being a leader in this field, CB is committed to the provision of customized solutions to and creation of utmost values for its clients. CB keeps improving its technology, innovative solutions, optimize management process, as well as a more humane corporate culture in the past 10 years, so that CB’s business keep developing and progressing.

CB’s products include hotline calls, inbound call sales, customer care and telemarketing. Keep Innovating technology and product CB got several domestic and foreign well-known enterprises and extended it’s services from Guangdong to China, Southeast Asia, Australia and USA.

Not only offers the core business calls handled, CB also provides the related services of call center operation such as HR outsourcing, call center operating diagnosis and consultancy, pre-operating and promoted training plan, call center technical solution design, call center system integration and setup, call center site layout design and so on. More than 10 years large-scale call center operation experience, CB can offer more suited sulutions to the customer’s needs, and hope to share the operation experience and knowledge to the call center industry and promoting the entire call center industry development.

We trust “Concentration made us more professional”, CB always focuses on the outsourced operating and developing of call center, our mission is to provide value by providing seamless services.
Channelbeyond is your best choice.